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In terms of meeting one-on-one with employees, a supervisor should: *

Have an "open door" policy

Have office hours

Meet with employees based on their individual needs

When giving an employee corrective feedback, a supervisor should: *

Do it on-the-spot when necessary

Never formalize it with follow-up actions (because it will be perceived as discipline)

Plan talking points to address employee pushback

When attempting to actively listen to an employee, a supervisor should: *

Focus on hearing problems and come up solutions

Figure out the best way to appropriately react

Seek to understand through open-ended questions

When setting goals, supervisors should consider: *

Things like "professionalism" and "commitment" are not really measurable

Whether or not employees will buy into them

Sticking to things that motivate, engage and/or professionally develop employees

Many of the skills a new supervisor needs center around: *

Process and process improvement

Generating revenue and/or meeting organizational goals

Communication

Supervisors should avoid: *

Inconsistency

Assertiveness

Conflict

In terms of supervisors holding employees accountable: *

Following existing policy to the letter makes it easy

Focusing on improving work ethic is better than pointing out skill deficiencies

For many reasons, it can be very difficult

In terms of policy, supervisors should understand: *

It is often unspecific and open to multiple interpretations

It should almost always be communicated through employee manuals and handbooks

It doesn't necessarily solve "people" problems

In terms of collaboration, supervisors should understand: *

It is better not to ask for employee input if their ideas are not going to be implemented

Employee input should not be considered in their performance improvement plans

After a violation, employee input should be factored into disciplinary actions

A good rule of supervision is: *

Praise employees publicly and enthusiastically when they go "above and beyond"

Corrective feedback is a tool like any other that employees need in order to be successful

Employee's personal obstacles should be taken into account when setting expectations